Tap Trading Support
If you have a question about your Tap Trading account, a deposit or withdrawal, gameplay, or responsible-play tools, the support team is here to help.
Account and deposit help
The fastest path to a specific account issue is a support ticket from inside your account — that way the team has the full context of your account state.
- Open app.taptrading.com and sign in.
- Tap the account menu → Support → New ticket.
- Describe what you need help with. Include any error message you saw and the time it happened.
Typical first-response time is under 12 hours. Complex issues (large withdrawals, identity verification escalations) can take longer because of compliance review.
Gameplay questions
Many gameplay questions are already answered on these pages:
- How Tap Trading works — the full mechanics.
- How to play — step-by-step walkthrough.
- Strategy — picking boxes by risk/reward.
- Glossary — every term defined.
Responsible-play tools
To set a deposit limit, cool-off period, or permanent self-exclusion, go to Account Settings → Responsible Play. You can also contact support if you want help setting these up. We honor self-exclusion requests immediately and without question.
Security disclosures
If you've discovered a security vulnerability in Tap Trading, please report it responsibly through the contact page. We acknowledge within 48 hours and work in good faith with security researchers.
Press, partnerships, business
These are handled through the contact page.